Support
In addition to the limited support offerd by the approved
Recorder experts potential sources of support can be
found in the Old Recorder
category of the NBN Forum and the special pages provided by the
NFBR.
The support I provide for R3 mainly consists of assistance
with data transfers to R6, however I may be able to offer support
in other areas of R3; please contact me for further
information. I can provide assistance by phone, e-mail or by
visiting customers on-site. Rates for support are £34 per hour or
£272 per day, plus expenses. I am not VAT registered so VAT is not
payable. The hourly rate is for work done at my base and the daily
rate is for work done on-site. Expenses are usually only incurred
for site visits.
Data Transfers
I can assist with transferring data from Recorder
3 or Recorder 2002 to Recorder 6. I can provide
support for users undertaking these transfers themselves or I can
do the transfers for them. I have done many transfers of these
types and am well versed in resolving the different problems that
are usually encountered. Quotations are usually based on the amount
of data in the system to be transferred, so to quote for
transferring a Recorder 3 system I need to know the number of
entries in the records, sites, personal and literature tables. To
quote for transferring data from Recorder 2002 to
Recorder 6 I need the statistics from the welcome screen,
i.e. the number of locations, names and addresses, references,
surveys, species and habitat observations. On receipt of this
information, or a copy of the data to be transferred, I will be
pleased to supply a quotation.
We can assist with transfers of data
from Recorder 3 to R6. This service is specifically designed
to help those who are having difficulties with upgrades
and typically cost £140.00. Transfers are done in
conjunction with Sally Rankin, and Sally should be contacted in the
first instance about these transfers.
I offer support in the use of Recorder (preferably via email),
at a basic rate of £25 per hour, but this could be reduced for
'bulk purchases' of 4 hours or more in advance. I can also
undertake transfer of records from other database systems; costs
for that would depend on the volume and complexity of the data.