Support
Technical support from the approved Recorder experts is
provided at a range of prices and tailored to meet individual
requirements and ranges from free guidance on installation to
hourly rates, yearly contracts and bespoke customised products. In
addition support is available to Recorder
users free of charge from the Old Recorder
category of the NBN Forum (the majority of the content under
the other categories available on the forum relate to the
latest version, Recorder 6). The Forum provides direct access to
the recording community and as a result is an invaluable source of
advice for problems and issues as well as being a focal point
for announcements and discussion on upcoming enhancements. It
is well used by the recording community and is also supported
by JNCC, the approved Recorder experts and Dorset
Software.
If you would like assistance with the use of
Recorder
2002 or
Recorder 6 I would be pleased to help. I can
provide assistance by phone, e-mail or by visiting customers
on-site. Rates for support are £34 per hour or £272 per day, plus
expenses. I am not VAT registered so VAT is not payable. The hourly
rate is for work done at my base and the daily rate is for work
done on-site. Expenses are usually only incurred for site visits.
Examples of my support services include:
General advice on the use of specific facilities
in Recorder
Assistance with difficulties importing data using
the import wizard
Assistance with difficulties exchanging data
between copies of Recorder
Assistance with querying the database
Please contact me using the e-mail address or
phone numbers on my contacts page for further information.
We can offer a wide range of support for
Recorder 6 and a similar range for Recorder 2002. This could
include:
1. General support, set up and
maintenance of the system.
2. The production of bespoke XML reports
and Batch Updates . Prices vary depending on the complexity of the
report, but can be under £30.00.
3. Reporting and data input
systems in MSAccess
4. Transfers of data from a wide range of
sources including spreadsheets, word processors and
databases. Prices depend on the volume and complexity of the
data. Transfer from Recorder 3 are done in conjunction with Sally
Rankin, and Sally should be contacted in the first instance about
these transfers.
5. The transfer of data from Recorder 2002 or
earlier version into the latest version of Recorder 6. This service
is specifically designed to help those who are having difficulties
with upgrades. Transfer typically cost £140.00.
6. Reorganising data, including the identification and removal
of duplicate records, and rationalisation of the Location and
Name structures.
We offer Recorder software technical support on a call-off
basis. There is a minimum purchase of £250 and then each logged
request will be charged between 0 and a maximum of £25 depending on
complexity.
I offer support in the use of Recorder (preferably via email),
at a basic rate of £25 per hour, but this could be reduced for
'bulk purchases' of 4 hours or more in advance. I can also
undertake transfer of records from other database systems; costs
for that would depend on the volume and complexity of the data.