Supply, Support and Training

 

Recorder 6 is supplied, not directly from the Joint Nature Conservation Commitee (JNCC), but through a number of JNCC approved Recorder experts. Recorder experts are also able to offer a range of services such as support, training and customisation. The Recorder Forum provides further sources of information as well as support and problem solving, direct from the recording community. The growing number of guides and tutorials, found in the Documentation section of this website, provide opportunities for self-training.

 

Approved Recorder Experts:

The JNCC approved Recorder experts supply Recorder 6 and provide support and training as well as additional services such as data transfer, customised installations and the development of larger projects.

 

There are currently four approved experts:

Sally Rankin

Littlefield Consultancy

ExeGesIS

Canto Information Ltd

 

Supply of Recorder 6

Recorder 6 is supplied through a number of JNCC approved Recorder experts. The cost of the software, for both network and standalone versions, is around £30 depending on the source and can be purchased with a range of levels of technical support to meet your requirements.

 

Support

Technical support is available to Recorder users free of charge from the Forum and is also provided at a range of prices by the approved Recorder experts. The Forum provides direct access to the recording community and as a result is an invaluable source of advice for problems and issues as well as being a focal point for announcements and discussion on upcoming enhancements. It is well used by the recording community and is also supported by JNCC, the approved Recorder experts and Dorset Software. Technical support from the approved Recorder experts is tailored to meet individual requirements and ranges from free guidance on installation to hourly rates, yearly contracts and bespoke customised products.

 

Training

There is a growing number of written guides and tutorials covering a range of specific areas of functionality within Recorder as well as the main User Guide and Getting Started Guide on the installation DVD. These guides and tutorials are all available in the Documentation section of this website. In addition, the approved Recorder experts offer a range of training courses tailored to meet individual requirements, skill levels and budgets. These include basic training for new users (usually taught over two days) and advanced training, which both cost £380 per day plus expenses for training 3 to 10 people and £330 per day for training 1 or 2 people, as well as bespoke courses.

 

Additional Services

In addition to the supply of Recorder 6, support and training the approved Recorder experts are also able to provide a number of more specialised services.  These include provision of customised interfaces, addins and reports as well as assistance with data transfer, integrating Recorder data with other applications and developing larger projects and web applications.