Guidance on completing the application form

 

Step 1: Personal details

You will need to complete the Application Form and the Equality & Diversity Questionnaire.  This will include personal details, contact details, educational qualifications, previous work history and experience.

 

Step 2: Writing Competency Examples

 

What is a 'competency'? 

A 'competency' is a term that describes the range of knowledge, skills, behaviour, attitude and abilities an individual brings to a specific area of a job, such as team working.

For each competency listed in the Post Details you will need to provide evidence of your skills, knowledge and abilities.  You can give examples from your past or current employment, interests, voluntary work or life experiences.  Be succinct, but make sure you cover the key points.  Your evidence will be discussed in more detail if you are invited to an interview.

For specialist and technical skills, detail here how you meet the specialist and technical competencies required.

The core competencies in the Post details have been selected from the 10 possible competencies in the generic civil service competency framework, as the most relevant to the role.  The complete framework can be found here. A short statement should be provided for each.

 

We have provided some examples below to illustrate the process:


Example One – Applying for a Level Two (O grade) role

 

Core Competency as described in the post details

Managing a Quality Service - Level 2 (O)

  • Ensure that levels of service are maintained – flag up risks or concerns in order to meet customer requirements - Essential
  • Keep internal teams, customers and delivery partners fully informed of plans and possibilities - Essential
  • Identify common problems or weaknesses in policy or procedures that affect service and escalate these - Desirable

 

Possible response:

As the customer service lead for a large operational office with 2,000 customers, I improved customer satisfaction levels and reduced levels of complaints.

I publicised existing service standards and customer requirements via existing channels e.g. posters and face to face interviews. I ran customer focus groups, listened to views and explained what was and was not possible. I fed back the outcomes to internal teams and agreed actions with them to make service improvements e.g. the need to communicate waiting times clearly to customers.

I reviewed the complaints received so far and identified common themes e.g. customers felt ignored at times. I asked for customer and staff views on how to address this and agreed behaviours were identified including saying hello and good morning to customers waiting.

I amended and relaunched the office customer service standards as a result of this work. This included a new evaluation process which raised awareness of customer satisfaction targets and measured success. I achieved a 20% increase in customer satisfaction targets and a 15% reduction in the number of complaints.

 


Example Two – Applying for a Level Three (H or S) role

 

Core Competency as described in the post details

Building Capability - level 3 (H or S)

  • Identify and address team or individual capability requirements and gaps to deliver current and future work
  • Identify and develop all talented team members to support succession planning, devoting time to coach, mentor and develop others
  • Continually seek and act on feedback to evaluate and improve their own and team’s performance

 

 

Possible response:

I commissioned a Skills Gap Analysis exercise and these results and the staff survey results influenced priority areas for improvement. A key one is performance management. I have led the HR Business Partner team to devise implementation plans for workshops to raise the skills and knowledge of line managers and to support these full sessions with bite size awareness sessions. In addition I have devised simple reference flow charts showing learning and guidance and engaged intranet colleagues to publicise and publish material.

 


 

Step 3: Completion of the form

 

Please give email addresses as well as postal addresses for yourself and any referees.  If this is not possible, either because there is no email address or it is not secure, let us know and we will use ordinary mail.

 

You should obtain your referees' permission to provide their names before submitting your form.  If you have not been able to do so, indicate this on the form and let us know as soon as permission has been given.  If possible, the referee should be your present or most recent employer.  References should cover a period of at least the last three years, so more than one may need to be supplied.  If you have been in full time education we will accept an academic referee in place of an employer.  Please do not use a relative as a referee.

 

Your completed form should be returned to us by the closing date indicated in the details of the post for which you have applied.  Forms returned by post should be sent to HR Recruitment, JNCC Support Co, Monkstone House, City Road, Peterborough, PE1 1JY.  We will acknowledge receipt of your form if you send a stamped, self addressed, postcard with it, please ensure that the correct postage is applied and that it is recieved prior to the closing date.  Application forms can be emailed to .  If you submit your form by email you will normally automatically receive confirmation that your message has reached us.